Since 5.0, dx11 crashes on launch game

Discussion in 'Tech Support' started by Yunne, Jul 2, 2019.

  1. Yunne

    Yunne New Member

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    Since 5.0, dx 11 crashes on launch, but it works fine with dx 9c. I'm running out of ideas of what to do,
    because I've: -Updated my windows and drivers
    -Reseted the system settings
    -Reinstalled the game
    -Verified my windows files
    Before 5.0, it was working like a charm, but since friday, it won't launch.
    --- Double Post Merged, Jul 2, 2019 ---
    My system information btw:

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\benji\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS E17B1IMS.312
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8079.410MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 11436.000MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.177GB SYSTEM_FREEDISC_SPACE 33.128GB
    SYSTEM_STORAGE :arghh:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 910.744GB SYSTEM_FREEDISC_SPACE 377.858GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 630
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4039.705 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d44295a98a21a376\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d44295a98a21a376\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d44295a98a21a376\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_d44295a98a21a376\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4708
    SYSTEM_GRAPHICS_DRIVER_DATE 6/16/2017 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 10091 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_f7d6d865270fd4b9\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3086
    SYSTEM_GRAPHICS_DRIVER_DATE 5/22/2019 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (2- USB Audio Device)
    SYSTEM_SOUND_DEVICE_ID {2EC70A1F-DAAE-40AC-BB1A-994F52F8EA3A}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {A08CD0D3-D8DE-47FD-B5B3-C6776D043CA9}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8496
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/24/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A6F00E30-9C35-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Radio Switch Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4EC83520-9C3A-11E8-8007444553540000}
    SYSTEM_INPUT_NAME Corsair SABRE RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4EC83520-9C3A-11E8-8008444553540000}
    SYSTEM_INPUT_NAME Corsair SABRE RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {06D9C470-104A-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A6F00E30-9C35-11E8-8004444553540000}
    SYSTEM_INPUT_NAME MSI EPF USB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4EC83520-9C3A-11E8-8006444553540000}
    SYSTEM_INPUT_NAME USB Audio Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4EC83520-9C3A-11E8-8009444553540000}
    SYSTEM_INPUT_NAME HID-compliant vendor-defined device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {06DAD5E0-104A-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {06DB2400-104A-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {06DB9930-104A-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A6F00E30-9C35-11E8-8003444553540000}
    SYSTEM_INPUT_NAME SteelSeries Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6C056120-E772-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A6F00E30-9C35-11E8-8005444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
     

    Attached Files:

  2. Fybrile

    Fybrile Administrator

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    Is your computer overclocked? If so, try turning it off. Failing that, have you tried reducing resolution a bit to see if that works?
     

  3. Yunne

    Yunne New Member

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    Thanks for the response, but I just tried that and I still have the same error. Looked trhough my bios and I don't think my computer is overclocked.
     

  4. Yunne

    Yunne New Member

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    Nevermind, fixed it. I think it was MSI true color, if anyone has the same error.
     

    Jinzuku likes this.
  5. Fybrile

    Fybrile Administrator

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    It's an issue that's been around since they implemented the DX11 update. Seems to have unique causes each time. Glad you found the issue and got it working!
     

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