cant login with my new square Enix account

Discussion in 'Tech Support' started by OldHero, Aug 21, 2017.

  1. OldHero

    OldHero New Member

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    Ok so i know what the problem is just not how to solve it i have a ps3 version of ffxiv but i got rid of my ps3 so theres no possibility of a transfer i have a ps4 so i thought id just buy the game with the same username as my ps3 so i bought the game made a new square enix installed the game but it doesnt give me an option to sign in with the new account it only gives me the option to sign in with my old account any ideas????
     

  2. JMATAWWCL

    JMATAWWCL Moderator

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    Assuming your PS3 and PS4 accounts are the same (username etc); the Square Enix account is linked to both of them unless you create a new PSN account for your PS4. You could have upgraded your PS3 account to a PS4 account through the Mog Station which is the only way you can continue playing on the linked account.
     

    GeekMatt likes this.
  3. Tamara

    Tamara New Member

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    Omg I got the game online, but my new ps4 Made a new square enix id! I cant log in! Anyone got tips? I cant change the id its locked
     

  4. GeekMatt

    GeekMatt Moderator

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    I think your ID is locked to that PlayStation profile. You can start another profile on your ps4 and try that
    --- Double Post Merged, Oct 14, 2018, Original Post Date: Oct 14, 2018 ---
    You could also try unregistering the game code that you did online and applying it to your new SE ID using this;
    https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=68476&ret=faqtop&c=58&sc=0
     

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